Privacy Policy Mamibet – How We Protect the Personal Data of Malaysian Players

1. Introduction & Scope of This Privacy Policy

This Privacy Policy is published by Mamibet ("Mamibet", "we", "us" or "the platform") and applies to all individuals who use or interact with the Mamibet platform in any capacity — including registered players, unregistered website visitors and individuals who contact our customer support.

Mamibet operates as an online entertainment platform offering casino games, slots, live casino and Sports Betting — including football (Malaysia Super League, EPL and other leagues) and badminton (All England, Thomas Cup, BWF World Championships and other BWF tournaments) — to users in Malaysia. In delivering these services, we collect and process a certain amount of personal data that is necessary to provide every Mamibet player with a safe, personalised and seamless experience.

This policy describes the types of data we collect, why we collect it, how we use it, who it may be disclosed to, how we protect it, and the rights you hold over that data. We aim to use plain, straightforward language — if any section is still unclear, please contact us and we will provide a more detailed explanation.

2. Types of Personal Data We Collect

2.1 Data You Provide to Us Directly

When you register an account, use the platform, or contact Mamibet, you may provide us with the following data:

• Identity information: Full name, date of birth, identification card number (MyKad), and nationality
• Contact information: Active Malaysian phone number, email address, and residential address
• Financial details: Malaysian bank account numbers, bank names, and digital wallet details (Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost) used for deposits and withdrawals
• Verification documents: MyKad copy, bank statement or other KYC documents requested during the verification process
• Communications: records of enquiries, complaints and communications you have submitted to the Mamibet support team

2.2 Automatically Collected Data

When you use the Mamibet platform, our systems automatically collect certain technical data necessary for safe and effective platform operations:

3. How Mamibet Uses Your Personal Data

Mamibet uses the personal data it collects solely for legitimate and specific purposes. The following are the primary purposes for which your data is used at Mamibet:

3.1 Account & Platform Operations

Your data is used to create and manage your Mamibet account, process deposits and withdrawals, verify your identity at login, maintain account security and deliver all gaming services you access through the Mamibet platform. Without this essential data, we are unable to provide our services in a safe and responsible manner.

3.2 Legal Compliance and Fraud Prevention

Mamibet uses your data to meet applicable legal obligations, including Know Your Customer (KYC) requirements, anti-money laundering (AML) compliance, and adherence to relevant financial regulations in Malaysia. Mamibet's fraud detection system analyses transaction patterns and on-platform behaviour to identify suspicious activity and protect all users from security threats.

3.3 Customer Support

When you contact the Mamibet support team, we use your account information and transaction history to resolve issues more efficiently and effectively. Communication records are retained to ensure continuity in follow-up cases and for Mamibet's service quality training purposes.

3.4 Responsible Gaming

Mamibet uses your gaming history – including play frequency, deposit amounts and betting patterns – to identify potential problem gambling risks and, where necessary, reach out to offer assistance or activate self-management tools. This is one of the most meaningful ways we use data: to protect player wellbeing, not merely to serve business interests.

3.5 Marketing and Communications

With your consent, Mamibet uses your contact information to send you notifications about promotions, bonuses and the latest offers. You may withdraw your marketing consent at any time by contacting Mamibet support or updating your communication preferences in your account settings – and Mamibet will stop sending marketing communications within 7 business days of receiving your request.

4. Sharing Data with Third Parties

Mamibet does not sell, rent or trade your personal data to third parties for commercial gain. However, in certain circumstances, we may need to share some of your data with the following parties:

4.1 Technology Service Providers

Mamibet engages accredited third-party technology providers to operate the platform – including game providers (such as Pragmatic Play, PG Soft and others), payment processors that facilitate transactions via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost and FPX, as well as server infrastructure providers that securely store platform data. All these providers are bound by contractual agreements requiring them to handle Mamibet user data to high security and privacy standards, and they may not use that data for their own purposes.

4.2 Legal Requirements

Mamibet may disclose users' personal data to Malaysian government authorities or regulatory bodies if required to do so by court order, valid legal process or to fulfil applicable legal obligations. In such cases, Mamibet will disclose only the minimum information necessary and, where permitted by law, will notify the affected user of the disclosure.

4.3 Business Transfers

In the event that Mamibet is involved in any merger, acquisition or sale of business assets, user data may be transferred as part of those assets. In such circumstances, Mamibet will notify all affected users before their data is transferred and before it becomes subject to a different privacy policy.

5. Data Security at Mamibet

Mamibet implements a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, modification, disclosure or accidental destruction:

• 256-bit SSL encryption for all data in transit between your device and Mamibet's servers
• Data encryption at rest for sensitive information such as passwords (stored as irreversible hashes) and financial details
• Two-factor authentication (2FA) available on all Mamibet accounts for an added layer of security
• Multi-layered firewalls and an intrusion detection system that continuously monitors all inbound and outbound traffic
• Internal access controls strictly enforced – only Mamibet staff with a legitimate business need may access user data
• Audit logs which records all access to user data by internal staff
• Regular security testing including penetration testing and vulnerability assessments conducted by independent security experts

While Mamibet takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure against every threat. In the unlikely event of a data breach affecting your personal information, Mamibet will notify you and the relevant authorities within the timeframe required by applicable Malaysian law.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the Mamibet platform. They allow the platform to remember your preferences, maintain your login session and collect information about how you use the platform for ongoing improvement purposes.

6.2 Types of Cookies Used by Mamibet

Mamibet uses three main categories of cookies. Essential cookies are the core cookies that enable the platform's fundamental functions — without them the platform cannot operate properly and they cannot be disabled. Performance cookies collect information about how you use Mamibet to help us identify areas for improvement — all data is collected in aggregated, anonymised form. Preference cookies store your choices such as display language and other settings to make the platform easier to use on subsequent visits.

6.3 Cookie Controls

You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the Mamibet platform and your overall gaming experience.

7. Data Storage & Retention Periods

Mamibet retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by applicable Malaysian law — whichever is longer. As a general rule, account and transaction records are kept for a minimum of 7 years after account closure to comply with anti-money laundering (AML) requirements. Customer support communication data is retained for 3 years. Platform analytics and performance data is stored in anonymised, aggregated form for an indefinite period for the purpose of ongoing platform improvement.

Mamibet's servers storing Malaysian user data are housed within secure zones protected by strict physical and digital access controls. Data is not transferred outside Malaysia except to accredited technology service providers that maintain adequate data protection mechanisms in accordance with international standards.

8. Your Rights Regarding Personal Data

As a Mamibet user in Malaysia, you have the following rights regarding the personal data we hold about you:

9. Children's Data

The Mamibet platform is not intended for individuals under the age of 18. Mamibet does not knowingly collect, store, or process the personal data of minors. Should we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the account in question.

If you believe your child or any individual under 18 has registered a Mamibet account or provided us with personal data, please contact us immediately at support@mamibet.world with the subject line "Minor's Data" so we can take appropriate action without delay.

10. Changes to This Privacy Policy

Mamibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, evolving legal requirements, or developments in platform technology. When we make material changes, we will notify you via your registered email address or through a prominent notice within the Mamibet platform at least 14 days before the changes take effect.

The latest version of this Privacy Policy is always available on this page. The "Updated" date at the top of the document indicates when the most recent revision was made. Continued use of the Mamibet platform after a policy change takes effect constitutes acceptance of the revised policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data in accordance with the rights set out in Section 8.

11. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Mamibet, our team is here to help. You can reach us by email at support@mamibet.world — please include "Privacy Enquiry" in the subject line to ensure your message is routed to the right team promptly.

We are committed to responding to all privacy-related enquiries within 14 business days of receiving your email. For more urgent matters — such as suspected account security breaches or immediate data deletion requests — please use the live chat function within the Mamibet platform for a faster response from our support team, available 24 hours a day, 7 days a week.